Renter agrees to adhere (and is responsible for their guests to adhere) to our 'Terms & Conditions' policy.
Payment & Cancellation Policy: Payment is non-refundable, but can be applied to available dates (within 6-months) if canceled 30 days before your arrival date, less a $250 rescheduling fee. Future rates for rescheduled bookings will apply. Payment forfeited with less than a 30-day notice. Cancellations can hinder our ability to rebook your castle or suite, so please consider purchasing travel insurance to safeguard you from unforeseen circumstances.
Smoking, Vaping, Candles, and Flames are not allowed.
No Extra Person not confirmed on reservation can be on property.
Renter agrees to be respectful of the rental space and property.
Renter agrees to pay for damage caused by Renter or guests of Renter. Your credit card will be charged to repair/restore the property to its original condition.
Children must be well-supervised by a responsible adult at all times. The property is not suitable for toddlers.
Safety Restrictions: Sitting or standing on any outside terrace wall, terrace railing, or stone wall is PROHIBITED.
No Pets Policy: Our friendly pet 'Major' lives on the property. If allergic, please book King's Suite, Cottage, or Gatehouse.
AC|Heat Policy: Renter agrees to pay $250 fee if AC/Heat is running with a window or door left open (plus $750 repair if AC unit freezes). Recommended AC setting is 74 degrees°F.
Highlands Castle does not allow a bachelor party, amplified music, DJ, rowdy, loud, disruptive, or unruly gatherings.
Highlands Castle has a quiet time from 9pm-9am in consideration of other guests.
Winter Season Bookings: Renter is strongly advised to utilize a 4WD vehicle with SNOW TIRES for safety.
Highlands Castle offers no outside goods or services.
Town of Bolton STR RULES & REGULATIONS for Renters:
The operation of this short-term rental shall not interfere with the residential character of the premises nor surrounding properties.
All rental occupants must act peaceably and not in violation of NYS Penal Law or in violation of the Zoning Code of the Town of Bolton.
Rental occupants must conduct themselves in accordance with Town of Bolton Noise Ordinance #22 and maintain quiet between 9pm-9am.
Overnight guests shall not exceed amount indicated on Reservation.
Outside garbage/recycling shall be secured in covered receptacles.
No firework displays shall be permitted on the property.
Should you need assistance or have questions relating to these rules, call 518-796-9118.
Emergency: Call 911, Bolton Police 518-644-9717, Sheriff 518-743-2500, NYS Troopers 518-583-7000.
