Terms & Conditions
Payment Terms | Refund Policy | Rental Conditions:
Payment is required to save your dates.
Payment is non-refundable although your payment can be applied to available future dates within 6-months if canceled with a minimum 14-day notice prior to your arrival date. Payment is forfeited with less than 14-day notice. Future rates for any rescheduled booking will apply and an additional payment may be required.
Highlands Castle is suitable for elegant, sophisticated, smaller gatherings of family & friends.
Highlands Castle is NOT suitable for a bachelor party, rowdy, loud, disruptive, unruly gathering.
Security Deposit required for Family Rental or catered event. Security deposit refunded to Renter upon departure after a damage-free inspection.
No Extra Person can be on property during your rental period that is not on your confirmed reservation. Renter agrees their credit card will be charged the fee posted on our website for any extra person not confirmed on your reservation.
Renter agrees not to exceed the maximum capacity that is allowed for any castle or suite.
Renter agrees to leave the rental space, property, and grounds in a clean and orderly condition.
Renter agrees to pay for damage caused by renter (or guests of renter) that occurs during your stay.
AC|Heat Policy: To conserve energy, renter agrees NOT to run AC or Heat with any window or door open. Renter agrees to pay $250 if this policy is not adhered to. Renter agrees to pay $750 if AC 'freezes up' because window or door was open with AC running. Recommended AC thermostat setting is 74-degrees Fahrenheit (or higher).
Safety Restrictions: Sitting or standing on any outside terrace railing or stone wall is prohibited.
Children are welcome but must be well-supervised by a responsible adult at all times.
Pets are not allowed on property.
Note: 2-friendly dogs live in the main castle but are not allowed in the designated guest areas. If you are allergic, please consider The King's Suite, Castle Cottage, or Castle Gatehouse.
Smoking/Candles not allowed on property.
Winter Season Bookings: Renter is advised to utilize a 4-wheel drive vehicle with snow tires for safety.
Highlands Castle does not offer any outside goods or services - just the rental of the castle.